• Excellent interpersonal, communication, telephone, customer service, organizing, and time management skills are essential.
• Ability to read, write, speak and understand English.
• Ability to read and write eyeglass and contact lens prescriptions.
• Ability to actively participate in team oriented processes.
• Basic computer skills including familiarity with electronic medical records.
• Ability to follow through complex orders with vendors and labs.
• Supports and contributes to effective safety and risk management efforts

• Greet, register, instruct and provide general assistance to patients.
• Confirm patient demographic and prescription information in Electronic Health Record (EHR).
• Review options for patient optical orders.
• Take PD and seg height measurements to ensure accuracy of order.
• Confirm optical order is complete and financial responsibilities are settled before patient leaves.
• Collect initial payment due at time of order.
• Process contact lens and or optical orders through dispensary software.
• Post charges and allocate payments in the practice management system.
• Submit vision claims using insurance portals.
• Complete a final inspection of contact lens and or eyeglass orders as they arrive from labs.
• Contact patient to inform their optical order is ready for pick up and schedule appointment.
• Complete custom fitting of eyeglasses to patient at time of dispense.
• Meet with vendors to update frame boards.
• Receive frame inventory, sanitize and tag for board.
• Coordinate with clinic providers relating to patient needs.
• Complete daily balancing.
• Customer Service: Calls are answered timely, professionally and respectfully. Applies good listening skills as well as problem solving skills. Accounts are notated thoroughly.
• Attend and participate in all staff meetings.

• Continual talking to people in person or on the telephone. Occasional communication via e-mail.
• Continual hearing in person and on the telephone.
• Vision for close work.
• Noise level consistent with that of a busy medical office setting in a “high traffic” area within the office.

You will be expected to understand and adhere to environmental needs of the office, including:

• Safety requirements (i.e. clothing, equipment required, activities performed) consistent with that of a medical office setting.
• Exposures (i.e. fumes, chemicals, vibrations, humidity, cold, heat, dust noise, blood & body fluids) consistent with that of a medical office setting.
• Operation of equipment, tools, vehicles consistent with that of a medical office setting.
• Required hygiene standards (food handling, clean, contaminated and sterile equipment) consistent with that of a medical office setting. Medical Center Eye Clinic strives to keep a fragrance-free environment to benefit those with allergies.